FAQs

MY ORDER

How do I place my order?

Simply choose your style from the drop-down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

I’m so excited to receive my order! How do I check my order status?

Just enter your order information on the Track Order page to track your order status.

Can I cancel or modify my order?

No, We’ve already started working on your order and it is too late to cancel it or modify it. read more on Refund Policy page.

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts.

Can’t find it? No panic, just contact us and one our customer representative will help you!

TONMALLS®

How does Tonmalls operate and offer such incredible pricing?

Tonmalls is an online retailer of custom designed product. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on Tonmalls, check out our About Us section!

OUR PRODUCTS

What materials does Tonmalls use?

First, we hate crap! We cut on margins to make sure we deliver you high quality products using premium materials. They are made soft for comfort and are known for their quality, durability and great look! For further information on the materials we use, click on the Product Details link available on our product pages.

OUR GUARANTEE

100% satisfaction guarantee? For real?!

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed product, free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept?

We support any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit, debit, prepaid, or gift cards.

When will my credit card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

Tonmalls adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

When can I expect to receive my package?

Every single item on Tonmalls is custom product just for you, and it will take us 5 business days to make sure your order is everything you hoped it would be prior to shipping.

This means that your order is shipped from global areas such as Poland, China, Hong Kong, etc. Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below. Please do not panic if it does not show up immediately, it's on its way :)

US and International Shipping Time Estimates: 1-9 Days**

** Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive.

Do my order will arrive on time for Christmas?

To make sure your awesome gift arrives on time for Christmas, we suggest you follow to below cutoff dates. After these dates, we can't guarantee that your order will arrive on time for Christmas.

Please Note: Order must be placed on or before December 2nd

Can I track my package?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist you!

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that there is no further tracking.

I never received my package, what should I do?

If your item has not arrived within 30 days after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

What about customs? Will I be charged for duties or custom when my package arrives?

Tonmalls is not responsible for any customs, duty or tax fees determined by the destination country. It is the customer's responsibility to pay any additional fees required.

RETURN AND REFUND

I ordered the wrong size or color, what should I do?

For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

As every single item on Tonmalls is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the quality, what should I do?

You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed product, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?

We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.

GET IN TOUCH

At Tonmalls we really value our customers and if none of the above answered your questions, feel free to contact us by email at support@tonmalls.com or shoot us a message in our chat at the bottom right corner of this page.

Tonmalls

Welcome to Tonmalls store – your one-stop shop for all your shopping needs!

Legal information

About Us

Refund & Return policy

Customer Service

+44 7555 762593